This section is to aid you in in troubleshooting problems you may be experiencing using a T-Max® 3W/G2 timer in a master-slave configuration. Scroll down unit you find the problem you are experiencing.
Problem: The T-Max® 3W/G2 outside the tanning room count down but the timer in the room does nothing.
Possible Solution: The T-Max® 3W/G2 at the front desk must be set to address 0. Refer to the T-Max® 3W/G2 user’s guide and set the address on the T-Max® 3W/G2 to Address 0.
Problem: The T-Max® 3W/G2 shows a number and it’s beeping and will not do anything when I press the buttons.
Make sure the timer in the room is set to address 1.
Check the modular cable connection between the T-Max® 3W/G2 and the tanning bed. If the make sure the cable is connected to the middle port on the back of the T-Max® 3W/G2. If the timer in the tanning bed has three modular (phone) type connections, make sure the cable is in the middle port. If your tanning beds are ETS beds, make sure the bypass cable that came with the tanning bed is not installed in the tanning bed.
If the timer in the tanning bed has three modular (phone) type connections, make sure the cable is in the middle port. Also make sure the cable is in the middle port on the back of the T-Max 3W/G2.
If the modular cable was modified or not provided by Applied Digital, Inc, the cable will need to be replaced.
If you are using a coupler to connect two modular cables together; run a single T-Max® cable. The coupler may need to be replaced.
Both the T-Max® 3W/G2 and the timer in the tanning room (whether it is a T-Max® 3W/G2 or T-Max® Certified timer in the tanning unit) has a communications chip that allows for communication. This chip may need to be replaced in either the T-Max® 3W/G2, timer in the tanning room or both. Contact your dealer for this chip.
Problem: After the session ends, I get two dots and can’t start another session.
Possible Solution: This is the clean room indication. The timer in the room will also have two dots. Hold the Up button on the T-Max® 3W/G2 (if your timer in the room is not a T-Max® 3W/G2, consult the tanning beds manual for dirty room) until the two dots go away. You will then be ready for a new session.
Problem: The T-Max® 3W/G2 outside the room is controlling the T-Max® timer in the room but the tanning unit is not energizing.
If the timer in the room is installed in the tanning unit, contact the tanning unit manufacturer.
If the timer in the room is a T-Max® 3W/G2:
Check the circuit breaker for the tanning unit and make sure the tanning unit is getting power.
Make sure the two wires from the tanning unit are connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2.
Refer to the tanning unit manual and make sure you have the correct two wires connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2.
Disconnect the two wires from the “J3-Contact” screw terminals. Holding the insulated part of the wires, touch the two metal ends together. If the tanning unit energizes, the T-Max® 3W/G2 will have to be serviced or replaced. If the tanning bed does not energize, then the tanning unit has a problem.
Safety note: There may be as much as 270V on these two wires. Make sure that the person performing this test only holds the insulated part of the wires. If you or your maintenance person is not comfortable performing this test, contact licensed electrician or a certified tanning bed technician to perform this test!
Problem: After a session ends, the T-Max® 3W/G2 at the front desk shows two dots.
Possible Solutions: This is the clean room display indicating the room has been used and needs to be cleaned. If the timer in the room is a T-Max® 3W/G2, press and hold the Up button on the T-Max® 3W/G2 in the room until the two dots go away. If the timer in the room in part of the tanning unit, refer to the tanning units user’s guide regarding the clean room indication.
If your problem is still not resolved, contact Applied Digital, Inc. for further troubleshooting.