T-Shooting Managers G2 Wireless

This section is to aid you in troubleshooting a salon where a T-Max® Manager/Pro or T-Max® Manager using our G2 Wireless adapters to control timers in your salon. Scroll down unit you find the problem you are experiencing.

Problem: I am having problems with communications between my T-Max® Manager/Manager Pro and the rooms.

Possible Solutions:

1) Look at the wireless modules and timers in the rooms. Do both the timers in the rooms and G2™ Access Points have power?

    Yes. Go to next step.

    No. Apply power to each unit and make sure all have power. Make sure all cables are connected.

2) Is this a new installation?

    Yes, try auto addressing. Does it work?

      Yes. Done

      No. Go to next step.

    No they were working.

      Did you have a brown out or power serge?

        Yes. Go to step 4

        No. Go to next step.

      Did you change anything?

        Yes. Check the work done prior to the problem.

        No. Go to next step.

      Was there work being done in your salon prior to this problem?

        Yes. Check the cable connections. Make sure nothing arched. If arching occurred while work was being done, go to step 4.

        No. Go to next step.

      Do all timers and G2™ Access Points have power?

        Yes. Go to next step.

        No. Apply power to all timers and G2™ Access Points then the T-Max® Manager. You may need to auto address.

3) Where are the wireless modules mounted in the rooms and at the front desk?

    Wireless modules (G2™ access points) should be mounted vertically on the wall higher than the highest point the tanning bed is. Make sure there is no metal obstructing the path between the G2™ access point in the rooms and the G2™ Access point at the front desk. Make sure the G2™ access point at the front desk is also mounted the same height at the G2™ Access Points in the rooms.

      Yes. This fixed the problem, done

      No. Go to next step.

4) Swap the G2™ Access point connected to the T-Max® Manager with one in one of the tanning rooms. Does the problem follow the wireless module?

      Yes. The wireless module needs to be replaced.

      No. Go to the next step.

5) Remove the G2™ Access point from the T-Max® Manager then cycle power to the T-Max® Manager. Does the T-Max® Manager still show beds even though the modular cable is disconnected?

      Yes. The T-Max® Manager has a problem. Replace the communications chip in the T-Max® Manager. If the problem persists, the T-Max® Manager needs to be serviced

      No. Reconnect the G2™ Access point and go to the next step.

6) Problem still persists?

    Cycle power to each timer in the salon. If the timer is on the wall, unplug power from the wall outlet and plug it back in. If the timer is in the tanning unit, turn off power to the tanning bed then back on. Then cycle power to the T-Max® Manager. Is the problems resolved.

      Yes. Done

      No. Go to next step.

7) Change the frequencies on the wireless modules.

    To change the frequencies on the wireless modules, remove the RJ-11 cable from the G2™ Access point. Pull the back off and pull the circuit board out. As you hold the G2™ Access point upright, there will be three jumpers to the left of the modular jack. Pull them off and store them for safekeeping (do not put them back on). Put the circuit board back into the G2™ Access Point Housing and put the back on. Reconnect the cable. Do this to each wireless module. Then cycle power to the T-Max® Manager. Did this fix the problem?

      Yes. Done

      No. Do to the next step.

8) Remove power to all timers except room 1 (if the timers are in the tanning units, turn off the circuit breaker to that timer. If the timer in the room is a T-Max timer on the wall, un-plug its power supply from the outlet). Cycle power to the manager. Does it see room 1 and no others?

    Yes. Apply power to timers in the rooms one at a time, cycling power to the manager each time you add a timer. Make sure the manager sees only the timers with power. When you find a bad timer (when you apply power to the timer the T-Max® Manager displays errors), remove power from that timer and continue until all bad timers are found.

      Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not set to address 0. If it is, reset the address to the correct room number. Did this fix the problem?

    Yes. Done.

    No. Replace communications chips on the timers in the rooms causing problems.

    No. Remove power from the timer in room number 1 and apply power to timer 2. Cycle power to the manager. Does it see room 2 and no others?

    Yes: Apply power to timers one at a time, cycling power to the manager each time you add a timer. Make sure the manager sees only the timers with power. When you find a bad timer (when you apply power to the timer the T-Max® Manager displays errors), remove power from that timer and continue until all bad timers are found.

    Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not at address 0. If it is, reset the address to the correct room number. Did this fix the problem?

      Yes. Done.

      No. Replace communications chips on the timers in the rooms causing problems.

    No. You will need to replace the communications chips in each timer in the salon.

Problem: I have a single room that intermittently displays errors on the T-Max® Manager. All other rooms are fine.

Possible Solution: Reposition the wireless module in the room in question. It this does not fix the problem, swap that wireless module with one in another room. If the problem follows the wireless module in the room, replace the wireless module. If not, swap the modules cable that connects the wireless module in the room with one in another room. If the problem stays in that room then there is a problem with the timer. Replace the communications chip on the timer in that room. If this does not fix the problem then the timer in the room may have to be replaced.

Problem: When a session ends, I get two dots on my T-Max® Manager G2™ and cannot start another session.

Possible Solution: This is the clean room indication. The timer in the room will also have two dots. Hold the Up button on the timer T-Max® 3W/G2 (if your timer in the room is not a T-Max® 3W/G2™, consult the tanning beds manual for dirty room) until the two dots go away. You will then be ready for a new session.

Problem: The T-Max® Manager G2™/Manager/Pro is sending time to the T-Max® timer in the room but the tanning unit is not energizing.

Possible Solutions:

If the timer in the room is installed in the tanning unit, contact the tanning unit manufacturer.

If the timer in the room is a T-Max® 3W/G2™:

Check the circuit breaker for the tanning unit and make sure it is not tripped.

Make sure the two wires from the tanning unit are connected to the “Contact” screw terminals on the back of the T-Max® 3W/G2™.

Refer to the tanning unit manual and make sure you have the correct two wires connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2™.

Disconnect these two wires from the J3-Contact screw terminals. Holding the insulated part of the wires, touch the two metal ends together. If the tanning bed energizes, the T-Max® 3W/G2™ will have to be serviced or replaced. If the tanning bed does not energize, then the tanning unit has a problem.

    Safety note: There may be as much as 270V on these two wires. Make sure that the person performing this test only holds the insulated part of the wires. If you or your maintenance person is not comfortable performing this test, contact a licensed electrician or a certified tanning bed technician to perform this test!

Problem: I no longer get my clean room indication in one or more of my rooms.

Possible solution: Set parameter 9 on the timer in the room to 1 (refer to the T-Max® Manager G2, T-Max® Manager Pro or the timers user’s guide). If this does not fix the problem, look at the decal on the timer. If the timer in the room has flat buttons, the decal may have to be replaced.

Problem: The T-Max® Manager/Pro is reading talk to room.

Possible solutions: Exit your tanning software. Download ADNET© 2K and install it. Click the ADNET© 2K on your desktop. Click start. ADNET should see your tanning beds.

Click Manager Utilities, Edit Manager set up. A Manager window will appear. Set parameter 19 to 10 by scrolling down and clicking the window to the right of the 19 (it will not change the value displayed on the screen). Set parameter 21 to 100 by clicking the window to the right of parameter 21 (again the value will not change on the screen).

Close the Manager window, then click Manager Utilities and Edit Manager Setup once again. Scroll down and verify that parameter 19 is set to 10 and 21 is set to 100.

If your problem is still not resolved, contact Applied Digital, Inc. for further troubleshooting.