T-Shooting T-Max Mgrs Wired to Rooms

This section is to aid you in troubleshooting a salon where a T-Max® Manager/Pro or T-Max® Manager is wired to timers in your salon. Scroll down unit you find the problem you are experiencing.

Problem: I am having problems with communications between my T-Max® Manager/Manager Pro and the rooms.

Possible Solutions:

1) Is this a new installation?

    Yes, try auto addressing. Does it work?

        Yes. Done

        No. Go to next step.

    No, they were working.

      Did you have a brown out or power serge?

        Yes. Go to step 5

        No. Go to next step.

      Did you change anything?

        Yes. Check the work done prior to the problem.

        No. Go to next step.

      Was there work being done in your salon prior to this problem?

        Yes. Check the cable connections. Make sure nothing arched. If arching occurred while work was being done, go to step 5.

        No. Go to next step.

      Do all timers have power?

        Yes. Go to next step.

        No. Apply power to all timers then Mgr. You may need to auto address.

2) Did you use our cables?

    Yes. Go to next step.

    No, Probably a cable problem. Try using an Applied Digital, Inc. T-Max® cable.

3) Are the timers in the rooms wireless ready?

    Yes. Make sure that the modular cables are not connected to the wireless (RJ-11) port on the back of the timers or tanning beds. If they are; connect them to the RJ-22 (smaller) ports. If your units beds are manufactured by ETS, make sure the bypass plugs that came with the tanning beds are not installed then auto-address. Did this fix the problem?

      Yes. Done.

      No. Go to next step.

4) Were the cables modified in any way?

    Yes. Probably a cable problem. Use an un-modified Applied Digital T-Max® Cable.

    No. Go to next step.

5) Did you use a coupler to connect two cables together to make it longer?

    Yes. Probably a problem with the coupler. Try a single T-Max® cable.

    No. Go to next step.

6) Remove the modular cable from the T-Max® Manager then cycle power to the T-Max® Manager. Does the T-Max® Manager still show beds with the modular cable disconnected?

    Yes. The T-Max® Manager has a problem. Replace the communications chip in the T-Max® Manager. If the problem persists, the T-Max® Manager needs to be serviced.

    No. Reconnect the cable and go to the next step.

7) Is the T-Max® Manager seeing some of your beds or none of your beds?

None. Make sure the Cable is connected between the T-Max® Manager and the first room in the daisy chain. Try auto addressing.

Some. Check order of wiring. If wired is out of numerical sequence, draw a map of salon showing the order of the daisy-chain. Check cable between last bed being seen and the first bed not being seen. Did this fix the problem?

Yes. Done.

No. Go to next step.

8) Problem still persists?

    Cycle power to each timer in the salon. If the timer is on the wall, unplug power from the wall outlet and plug it back in. If the timer is in the tanning unit, turn power off to the tanning bed then back on. Then cycle power to the T-Max® Manager. Is the problem resolved.

      Yes. Done

      No. Go to next step.

9) Remove power to all timers except room 1 (if the timers are in the tanning units, turn off the circuit breaker to that timer. If the timer in the room is a T-Max timer on the wall, un-plug its power supply from the outlet). Cycle power to the manager. Does it see room 1 and no others?

    Yes. Apply power to timers in the rooms one at a time, cycling power to the manager each time you add a timer. Make sure the manager sees only the timers you add. When you find a bad timer (when you apply power to the timer the T-Max® Manager displays errors), remove power from that timer and continue until all bad timers are found.

      Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not set to address 0. If it is, reset the address to the correct room number. Did this fix the problem?

        Yes. Done.

        No. Replace communications chips on the timers in the rooms causing problems.

      No. Remove power from the timer in room number 1 and apply power to timer 2. Cycle power to the manager. Does it see that room and no others?

        Yes. Apply power to timers one at a time, cycling power to the manager each time you add a timer. Make sure the manager sees only the timers you add. When you find a bad timer (when you apply power to the timer the T-Max® Manager displays errors), remove power from that timer and continue until all bad timers are found.

        Go to the timer (or timers) that you determined to be the cause of the problem. Make sure the timer is not at address 0. If it is, reset the address to the correct room number. Did this fix the problem?

          Yes. Done.

          No. Replace communications chips on the timers in the rooms causing problems.

        No: You will need to replace the communications chips in each timer in the salon.

Problem: When a session ends, I get two dots on my T-Max® Manager G2 and cannot start another session.

Possible Solution: This is the clean room indication. The timer in the room will also have two dots. Hold the Up button on the timer T-Max® 3W/G2 (if your timer in the room is not a T-Max® 3W/G2, consult the tanning beds manual for dirty room) until the two dots go away. You will then be ready for a new session.

Problem: The T-Max® Manager G2/Manager/Pro is sending time to the T-Max® timer in the room but the tanning unit is not energizing.

Possible Solutions:

If the timer in the room is installed in the tanning unit, contact the tanning unit manufacturer.

If the timer in the room is a T-Max® 3W/G2:

Check the circuit breaker for the tanning unit and make sure it is not tripped.

Make sure the two wires from the tanning unit are connected to the “J3-Contact” screw terminals on the back of the T-Max® 3W/G2.

Refer to the tanning unit manual and make sure you have the correct two wires connected to the “Contact” screw terminals on the back of the T-Max® 3W/G2.

Disconnect the two wires from the “J3-Contact” screw terminals. Holding the insulated part of the wires, touch the two metal ends together. If the tanning bed energizes, the T-Max® 3W/G2 will have to be serviced or replaced. If the tanning bed does not energize, then the tanning unit has a problem.

Safety note: There may be as much as 270V on these two wires. Make sure that the person performing this test only holds the insulated part of the wires. If you or your maintenance person is not comfortable performing this test, contact a licensed electrician or a certified tanning bed technician to perform this test!

Problem: I no longer get my clean room indication in one or more of my rooms.

Possible solution: Set parameter 9 on the timer in the room to 1 (refer to the T-Max® Manager G2, T-Max® Manager Pro or the timers user’s guide. If this does not fix the problem, look at the decal on the timer. If the timer in the room has flat buttons, the decal may have to be replaced.

If your problem is still not resolved, contact Applied Digital, Inc. for further troubleshooting.